1. Introduction
GripElectric ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our electrical services platform.
2. Data Controller
The data controller responsible for your personal data is:
- Company: Emergency Electrician 24 Hour Grip Electric Ltd
- Company Number: 11455820
- Registered Address: Top Flat Dean House, 121 London Road North, Merstham, Redhill, England, RH1 3AL
- Email: admin@gripelectric.net
- ICO Registration: Not supplied - awaiting verified ICO record
3. Information We Collect
3.1 Information You Provide
- Name, email address, phone number, and postal address
- Payment information (processed securely via Stripe)
- Property details for electrical work
- Communication preferences
3.2 Information Collected Automatically
- Device and browser information
- IP address and approximate location
- Pages visited and actions taken on our platform
- Email delivery events and, where enabled for an operational message, a privacy-bounded remote image-load observation
Email image-load observations may be generated by an email provider, privacy proxy, security scanner, or prefetcher. They do not prove that a named person opened or read a message. We retain only the event type, time, provider message reference, and local message association needed for delivery support; we do not retain the provider webhook payload.
4. How We Use Your Information
We use your information to:
- Provide electrical services and process bookings
- Send service confirmations and updates
- Diagnose whether operational messages and requested documents were accepted or delivered
- Process payments securely
- Improve our services and user experience
- Comply with legal obligations (Part P certificates, etc.)
5. Legal Basis for Processing
We process your data based on:
- Contract: To fulfill our service agreement with you
- Legal Obligation: Compliance with electrical safety regulations
- Legitimate Interest: Improving our services and fraud prevention
- Consent: Marketing communications (where applicable)
6. Data Sharing
We may share your information with:
- Verified electricians assigned to your job
- Payment processors (Stripe)
- Email delivery processors (Resend)
- Regulatory bodies (for Part P notifications)
- Service providers who assist our operations
7. Data Retention
We retain your data for:
- Active account data: Duration of account plus 2 years
- Electrical certificates: 10 years (legal requirement)
- Financial records: 7 years (tax requirements)
8. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure (where applicable)
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent
To exercise these rights, contact us at privacy@gripelectric.net.
9. Security
We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security assessments.
10. Changes to This Policy
We may update this policy periodically. We will notify you of significant changes via email or platform notification.
11. Contact Us
For privacy-related queries, contact our Data Protection Officer at privacy@gripelectric.net.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.