Find the cause before choosing a repair
Electrical fault finding investigates why an installation is not working safely or reliably. Similar symptoms can come from different faults, so a description or photograph alone is not enough to specify the repair. Tell us whether the issue affects one appliance, a circuit or the whole property, and whether it is continuous or intermittent.
From first call to agreed work
- Report the symptoms: give the postcode, what stopped working, when it started and any immediate hazards.
- Agree attendance: availability, access and the initial scope are confirmed. The call-out is £50 plus VAT (£60 total).
- Investigate: the electrician assesses the installation and explains the inspection or testing proposed.
- Explain findings: ask what is known, what remains uncertain and what should not be used.
- Agree further work: repair, parts and any return visit are quoted before that work starts.
The call-out amount is not a promise that unlimited diagnosis, testing or repair is included. Ask for the proposed scope before authorising work. There is no fixed hourly or day rate. Read the pricing explanation.
Making safe and completing the repair
Immediate work may be limited to controlling the hazard. A circuit may have to remain off while parts, access or further investigation are arranged. An intermittent fault may need more than one visit. The electrician should explain this distinction so you can decide whether to authorise the next stage.
What job records can I request?
Ask for the job report, the findings recorded during the visit, any restrictions on use, a breakdown of work and parts, and the invoice. If installation work requires a certificate, agree the relevant documentation with the electrician. A fault-finding note is not automatically an EICR for the entire property.
Keep the job reference when requesting records or follow-up work. We do not publish private customer reports as case studies without approval.
Choose the symptom that matches your enquiry
Read about RCDs that keep tripping, circuit breaker trips, or partial and whole-property power loss. Then request fault finding with the observations you can provide safely.
Your questions answered
Can you tell me the repair before visiting?
We can discuss the symptoms and arrange the next step, but cannot diagnose an installation remotely. The repair scope depends on what inspection and testing establish.
Will I receive an EICR after a fault-finding visit?
Not automatically. An EICR is a separately agreed inspection and condition report. Ask which records and any applicable certificates are included in the work you authorise.