Property fault or wider power cut?
Note which lights and sockets have stopped working, whether neighbours appear affected and when the supply was lost. Only describe what you can observe safely. Neighbours having power does not conclusively identify the cause, and an untripped switch does not rule out a supply fault.
For a suspected network outage in England, Scotland or Wales, contact the electricity network operator on 105 or use Powercut105. In Northern Ireland, use NIE Networks on 03457 643 643. GripElectric cannot restore a network outage. See our power-cut contact guidance.
What can an electrician investigate?
For an installation fault, the investigation considers the affected circuits, connected equipment, protective devices and visible signs of damage. Tell us about trips, burning smells, water ingress or work carried out shortly before the loss. Do not open the consumer unit or meter equipment, and do not touch a damaged service cable.
Read about circuit breaker trips if one circuit repeatedly disconnects, or electrical fault finding for unexplained partial loss.
Why full restoration may need more work
The safe outcome may be to leave a damaged circuit off while repairs are arranged. Replacement parts, concealed damage, water or access restrictions can mean a return visit. The electrician should explain what can be used, what cannot, and the repair proposed. Restoring supply is not more important than controlling a hazard.
The call-out is £50 plus VAT (£60 total). Further work is quoted before starting. Send the power-loss details, but call emergency services first for fire, smoke, electric shock or immediate danger. Tell the network operator if essential medical equipment depends on the supply.
Your questions answered
Can GripElectric restore a network power cut?
No. The electricity network operator handles network faults. GripElectric can discuss investigation of faults within a property's electrical installation, subject to access and availability.
Can part of the property stay off after the visit?
Yes. An unsafe circuit may need to remain disconnected until remedial work, parts or further access are arranged. Ask for clear restrictions and the proposed next steps.